Refund policy

Cancellation
Custom made-to-order items which have been made to your request can not be cancelled once made. This is due to the bespoke nature of the order. However, if you notify us early and your order has not been made yet, it is very likely a cancellation and refund will be made.

Damages and Defects
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item. We would like to be able to make things right. Please make sure to do this within 30 days of receiving your order. In such an event we may be able to offer a refund or exchange. We may also offer a partial refund or discount, such as if we're made aware of a minor or visual issue. 

Exceptions / non-returnable items / Made-to-Order
We do not accept returns for custom made-to-order goods. On experimental orders requesting personalisation beyond the standard format, we do not accept returns due to a change of mind or not liking the final appearance. We also do not accept returns where health or hygiene reasons make this inappropriate such as used goods. Please get in touch if you have questions or concerns about your specific order, we will do our best to find a reasonable resolution where possible. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

International Orders: Please note that your order may be subject to local customs duties, import taxes, or VAT upon arrival. These charges are the customer's responsibility. We do not collect or remit these fees. If you refuse the package or fail to pay these fees, the order will not be refunded.

Need help? 
If you feel any of the above outlined issues apply to yourself, or feel something has gone wrong in your order please reach out. We want to find a solution to any issues you may be experiencing.
Contact: info@canem.store